For Our Students
Büchner Haus Policies
These policies cover enrolment, payments and refunds, student conduct, privacy, and what to do if something goes wrong. They apply to every course and masterclass we run. If anything here is unclear, just ask.
Student Documents
Policies & procedures
Student Enrolment Policy
Entry requirements, the enrolment process, and what happens between accepting an offer and day one.
Student Enrolment Policy [PDF]Refund Policy
Fee protection, cooling-off periods and refund entitlements, stated plainly.
Refund Policy [PDF]Complaints & Appeals Policy
The process for raising a concern or appealing an assessment outcome, with defined timeframes.
Complaints & Appeals Policy [PDF]Privacy Policy
How personal information is collected, stored, used and protected.
Privacy Policy [PDF]Student Support Policy
Academic, personal and language, literacy and numeracy support available to every enrolled student.
Student Support Policy [PDF]Access & Equity Policy
Fair treatment and reasonable adjustment for every student, regardless of background or circumstance.
Access & Equity Policy [PDF]Inclusivity Policy
How we build a respectful learning environment where students of every background, identity and life stage belong.
Inclusivity Policy [PDF]Work Health & Safety Policy
Studio safety practices, hygiene standards and incident reporting procedures.
Work Health & Safety Policy [PDF]Accessibility Statement
Our accessibility target, what we have done, and how to tell us if something is not working as it should.
Accessibility Statement [PDF]Website Terms of Use
The conditions that apply to using this website, including intellectual property and third-party links.
Website Terms of Use [PDF]